Academic Achievements:

• GRE: 2100/ 2400
  Taken April 1999. 580 Verbal (81st percentile) 750 Quantitative (84th percentile) 770 Analytical (95th percentile)
• Dean's List
  3 semesters (Fall 1995, Fall 1996, Spring 1997)
• National Merit Scholar Semifinalist
  Announced September 1993.
• SAT: 1380/ 1600
  Taken November 1992. 660 Verbal (97th percentile) 720 Math (97th percentile)

• Identify potential target markets and evaluate product opportunities
• Interface with prospective and existing clients to understand their business needs
• Identify and analyze other companies in our space and ensure our offerings are competitive
• Work with Sales to demonstrate product offerings to potential customers
• Work with Customer Service to understand product usage and potential improvements
• Work with Engineering to develop innovative solutions that are deliverable within our technical framework
• Work with Marketing to create publicity around product releases as well as rollout plans for new products
• Develop product roadmap to achieve product goals spanning multiple releases
• Write Project Charter to obtain stakeholder signoff of high level product set
• Write product requirements and evaluate them with stakeholders
• Prioritize features and establish feature sets
• Evaluate product development and release for quality control
• Obtain market feedback for continuous improvement
• Create launch plan to introduce new products to market

• Ensure that User Centered Design is being executed in the software life cycle for enterprise applications
• Work with Product Management to identify as well as write business requirements
• Build and maintain prototypes and wire frames based on identified user needs and business requirements
• Create UI Specification document for development plan
• Conduct focus groups, heuristic evaluations, contextual inquiry, usability testing with customer end-users
• Create low fidelity mockups, wireframes and interface flow diagrams to aid implementation of new design

• C# Programming Certificate at UCSD Extension - ASP.NET, AJAX, C#
• Implemented high fidelity prototypes, sales demos, and internal tools using PHP, VBScript, JavaScript, T-SQL, MySQL, XML, XHTML, HTML, PERL, CGI, CSS and proprietary APIs
• Created graphics for icons, layout, logos, mobile icons using Adobe Photoshop

• Developed roadmap for generative AI product platform
• Developed intake and demand management model for generative AI
• Organized a product management team structure to fulfill demand
• Identified reusable product features and applications based on foundational use cases
• Led agile release planning workshop to begin use case development
• Established product council to manage demand and communicate cross-functionally
• Provided input to generative AI enterprise strategy and take direction as part of prioritization
• Partner with platform lead and delivery lead to understand how technology can meet business needs

• Led 11 teams to enable value realization for each business unit at Pfizer
• Establish a modern, inline OKR framework for value capture, measurement, and reporting
• Responded to ELT demand to be transformational by increasing value forecast 30x from incremental MVP to full scale value forecast

• Organized and led a team to support the generative AI goals of CTO in Digital organization
• Identified, prioritized, and recommended two use cases to transform the org using gen AI
• Forecasted annual recurring value, cost estimates, and develop scaling plan for these use cases
• Coached use case leads to think like product managers to develop and deliver use cases

• Established product council to manage demand across market rollouts
• Established a group product council to manage foundational analytics across workstreams

• Developed Digital Produce Excellence Framework and Enterprise Product Management playbook
• Tested playbook with 4 beacons and 8 fast followers
• Helped to hire and train product operations lead

• Product Strategy and Execution: Developed and executed a product strategy by turning data into products, setting OKRs, and aligning the team's work with strategic planning.
• Team Leadership and Growth: Managed a product and sprint team, including hiring and headcount management to foster team growth and development.
• Cross-Functional Collaboration: Collaborated with cross-functional teams to define and align processes, ensuring seamless coordination from strategic planning to tactical execution.
• Stakeholder Management: Effectively managed expectations with the leadership team and customers, as well as handle go-to-market (GTM) and release communications, demonstrating strong communication and stakeholder engagement skills.

• Strategic Impact: Delivered a new population health management platform to enhance the lives of 3.8 million Humana members and support 3,500 users, addressing core enterprise needs.
• Effective Execution: Successfully managed product releases, with three releases completed in the first half of the year and a fully mapped out plan for the second half, while maintaining agile execution principles.
• Product Improvement: Achieved key improvements, including a 50% reduction in screen count, workflow integration with reports and data, meeting SLAs, and providing task-specific information granularity.
• Customer-Centric Approach: Collaborated upstream to discover, define, and validate customer requirements, working closely with product owners, business analysts, and UX design and development teams to ensure delightful customer experiences, and serving as the product lead for an enterprise Design Language System (DLS).

• Own the delivery of a premium analytics product launching to our b2b segment with a customer base of 400 clients and total addressable market of $150k MRR
• Produce requirements based on customer needs and prioritize them for development
• Work closely with data team to develop data model, reports user experience, and do data due diligence
• Gather feedback from 23 key customers participating in beta and early adopter programs
• Direct onboarding, support, training, sales, and go-to-market plans
• Manage OEM and partner relationships
• Demo the product to key prospects, helping to close 3 clients over $7500 MRR
• Define the reporting vision and roadmap to expand analytics product into b2c segment, create a single source of truth and consistent customer experience for all reporting (standard reporting, analytics, API)

• Manage two key initiatives for 2016: new personalized search solution and localization of management UI
• Deliver two new products to sales for 2015 including training, go-to-market, and implementation support
• Define a new platform in 2015 to fundamentally upgrade our technology for clients
• Manage a team of two product managers, one user experience designer, and one technical writer
• Provide direction, tasks, support, and feedback to maximize each team members effectiveness
• Develop and maintain high level road map for each of our product lines
• Conduct quarterly review of product achievements with management
• Work with business to evolve the vision and messaging of the product and solution suites
• Manage sprint planning, feature validation, and prioritization for various products
• Improve internal product and sprint planning processes
• Manage communications with other departments to provide authority, insulation, and focus for my team
• Develop process for managing feature requests and defects from any business channel
• Respond to RFP requests and conduct sales demos of our products
• Work with technology team to manage API features and functionality

• Redesigned the primary management application to improve usability, scalability, and supportability
• Delivered an encapsulation of our core technology to promote sharing and reuse
• Delivered a robust, flexible testing capability that is simple to use
• Realized a user experience that takes advantage of patented technology for predictive segmentation
• Worked with technology team to understand technical design, constraints, and challenges to produce designs that met usability goals while being technologically feasible
• Produced workflow and screen flow diagrams to inform complex business processes
• Produced high fidelity wireframes and annotations to validate requirements and guide development efforts
• Developed and maintained UX pattern guide, style guide to ensure consistency and encourage re-use
• Sourced and managed a UX intern who we were able to convert to full time
• Managed a UX contractor and a visual design contractor to produce quality deliverables in a timely fashion
• Demonstrate products and functional designs to internal departments, customers, and sales prospects
• Validate designs through reviews, presentations, usability testing, surveys, contextual observation
• Conducted user acceptance testing for all sprint releases
• Develop product training to teach users how to work with products
• Understand reporting and data needs to design effective report interfaces
• Participated in vendor selection process for reporting platform

• Designed, developed, and managed web demos and UI for Image-based authentication and CAPTCHA
• Developed server-side controls and component libraries using ASP.NET, C#, Java, PHP, Python
• Debugged workflow using server logs
• Published code to cloud-based infrastructure: Windows Azure, Amazon Web Services
• Managed databases and access using Azure SQL, MySQL, Postgres SQL, SQLite, Linq to SQL
• Created and maintained code repositories using version control software
• Created workflow diagrams, system architecture, and ERDs to review technical design
• Worked with virtual machines to access servers and run development environments
• Created and managed an SDK solution for customer integration
• Ran and managed scripts to deploy our solution as a virtual software appliance
• Tested and maintained the UI for our products and ensured consistency across technology platforms: PHP, .NET, Java and web browsers: Chrome, FF, IE

• Managed primary application of our product line – 3 major releases and dozens of minor releases, 2 full UI re-designs, 3 workflow upgrades
• Gathered requirements and created wireframe designs for several flash based video applications.
• Managed consumer video product with web, mobile and other device UIs
• Created mobile application feature set and designed wireframes and production level mobile icons
• Managed feature updates on the vmix.com marketing site
• Gathered requirements for Smart TV video application
• Created product demos using out technology
• Created project charter for self service usage based consumer video service

• UX lead on major 1.0 application
• Worked on the design of desktop/smart applications
• Worked to implement customer specific feature sets
• Worked to improve the software development process by involving iterative design early in the requirements discovery and definition phase of project life cycle
• Established a protocol for conducting remote usability testing

• Work with various internal departments to gather requirements for effective use of intranet applications
• Create low fidelity mockups, wireframes and interface flow diagrams to aid implementation of new design
• Create design documents and other specifications to deliver to web team
• Work as a programmer to code and test interfaces, scripts and other tools

• Created full interfaces, UI Components, Maintenance Interfaces for www.memberweb.com
• Worked with clients to ensure that their interface to our technology is consistent and professional by integrating our technology with theirs and designing custom solutions to meet individual needs
• Developed and maintained a group of over 15 web sites that are accessed by 8 million members
• Developed a method of secure real time access to our database for information synchronization with clients
• Developed an in- house bug reporting system that was quickly adopted companywide for error reporting
• Created custom shopping cart pages for individual clients
• Generated custom in- house web reports for statistical analysis

• Developed web sites based on printed publications (IU Bulletins)
• Organized content for effective online retrieval by applying consistent information architecture to site structure
• Maintained the developmental environment and office web site.
• Redesigned the office web site using user-centered design principles to expedite information access
• Interacted with clients to ensure customer satisfaction
• Worked remotely over virtual private network
• Utilized Photoshop to alter and create images

• Assisted the director of Research & Development at InformIT in all activities involved in building and implementing taxonomy for InformIT web site.
• Tagged IT-related content on the InformIT site, and perform regular Quality Assurance of tagged content.
• Monitored, consolidated and responded to end-user feedback on the adequacy and effectiveness of the taxonomy as implemented on the site.

• Conducted usability analysis of MBA courses in development through observation of test subjects in a laboratory setting
• Collected data from test subjects to elucidate interest, effectiveness of MBA courses in various design stages via interviews, observation, questionnaires
• Reported bugs and inconsistencies in course content and navigation as noted by test subjects and proposed solutions to developers
• Conducted data entry, statistical analysis of data, and debriefing with course developer

Design Documentation

Reinspection Reports UI Specification Document
Reporting for our online applications is the most important service that we offer. Consistency is key across all reports both in terms of how to create a report as well as how it is displayed and interacted with. This document identifies the common set of reports criteria as well as what the results will look like. The emphasis is on dynamic, interactive reports which allow the user to drill down (or up) to the appropriate level of granularity as well as view the information in a preferred format. The purpoes of the UI Specification is to provide a blueprint for development. Based on this document, the reports can be built exactly as designed. The specification includes screen shots, data fields, data tables, buttons, behaviors, user assist messages, data validation. Because of confidentiality, only the table of contents are available online.
Reinspection Report UI Spec

Usability Study

Remote Usability Findings
The multiselect button (listed below) is a relatively unfamiliar design component for an online application. It was designed to be simple and intuitive, but it needed to be tested with users in order to verify its effectiveness and efficiency. The design was tested against a more conventional drop down menu with a go button. Results are discussed in the Remote Usability Findings document. Because of confidentiality, only the table of contents are available online. Remote Usability testing is a paradigm which I developed to conduct usability tasks over a webinar session remotely. The procedure itself is provided in the supporting Remote Usability Testing Procedure document.
Remote Usability Findings
Remote Usability Testing Procedure

Interactive Controls

Data Grid Filter
This control was a solution to the need to allow multiple filters on a data grid for online applications. It was important to maximize the space available for the results or rows of the data grid so this control was built as expandable and within the grid itself. The label will display the number of filters applied to the data grid to provide context for the user when viewing the result rows.

The default view is the filter subsection collapsed and no filters applied. Clicking on the '+' button will expand the filter subsection.

When expanded, the available filters will display. No changes will be applied until the user clicks the refresh button. At this point, the number of filters applied will display.

The multiselect button in its default state. The down arrow opens up the menu of possible actions grouped in the button. The main action can be taken directly by clicking on it.

When the user clicks on the arrow, the arrow toggles to the up position and the menu expands. As long as the mouse is on the menu it will remain persistent. Clicking the arrow again will also close it. Menu items highlight when moused over and clicking on any item will execute that action. The main action can still be taken on this view.